Do you ship worldwide?
Yes, we will ship worldwide! Once you’ve decided on your purchase and proceed to checkout, you’ll select your preference from a list of carriers. You MAY incur additional duties and fees based on your country’s importing rules. Those fees will be charged to you when the package enters your country, and are not part of our transaction with you.
How can I stay informed about inventory updates, sales promotions and new releases?
Ahhh, Good Question! By following us on Instagram @Knottybird, and subscribing to our mailing list here on our website!
How quickly will I receive my order?
Typically we’re able to process your order within one day of receipt. We ask for grace to take up to three days but rarely need it. If our shop is taking a quick break from shipping beyond three days, there will be an announcement on the home page!
Within the US, we most often ship via USPS as it’s the best rate for you! Most packages are sent Priority Mail, which is a 2-3 day delivery window. Free Shipping via USPS Ground may take up to 5 business days.
Do you accept returns?
The quick answer is yes, *almost* always, if the product is in original condition and you contact us within 7 days of receipt. Please email us prior to returning anything though. Return shipping fees are the customer’s responsibility and we will issue a refund minus our original shipping fees, upon receipt.
All orders made through a SALE code will be final. Returns are not accepted.
My delivery hasn’t arrived!
USPS provides us with tracking details so hopefully we can solve any mystery. Sadly we all know of instances where boxes do find their way into the wrong hands. Because we’re a very small business we cannot replace packages with a verified delivery.
Knotty Bird Studio accepts payment through Stripe and PayPal.
Are there color variations at different times?
Our main suppliers are VERY effective at maintaining consistency in colors, however cotton is cotton, and there is always the chance that we encounter a very slight variation. Should that happen within our own inventory here at Knotty Bird, please be assured that you will not receive any variation within the same order.